Social Engagement & Reputation Management

Social Media Monitoring

In today’s modern world, your online reputation is priceless.

Unfortunately, in today’s world, a brand’s online reputation is sometimes defined by the cumulative positive feedback from an army of anonymous web users or sometimes by just the negative voices of a few vocal minorities.

Your brands important to you so we also offer reputation monitoring or social media monitoring services. Our reputation management service helps customers monitor when they are being discussed online. Using sophisticated automated listening software we are able to monitor social channels for mentions of your product, brand or issues of concern.

We track the sentiment around those mentions and if there’s any negative tones we reach out to see if we can diffuse the situation and take the conversation off-line before it can gain attention or spiral out of control.

At the start we create a de-escalation plan that describes what we will do when we encounter negative sentiment. It will outline the steps we’re planning to take and whether or not we will alert you to address the issue or try to remedy the situation ourselves.

Let SERPCOM help you tame the crowd and turn your online reputation into solid gold.